Policies
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| Your privacy is very important to us. We will hold and transmit your information in a secure, confidential and protect environment. Thus, we develop this Privacy Policy for customer is let you understand how we collect, what we use with the information we collect, disclose. The following outlines our privacy policy: |
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- We gather the personal details by lawful accordance with the Data Protection Act 1998 and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
We may collect your personal information from:
- Directly from you
- When register as a member of Box n Pack website
- Where you access and interact with the website or from other sources.
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- We gather the personal details to understand your needs and provide you with a better service, in particular for the following reasons:
- Internal record keeping
- To better understand your preferences
- We may use the information to improve our services
- To seek your feedback in relation to customer satisfaction and our relationship with you
- We may send the promotional emails about new products or events, special offer or other information which we think that you may interesting
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- We are committed to ensure your personal information is protect and secure by reasonable security safeguards loss or theft.
- We will implement appropriate physical, electronic and managerial security procedures in order to protect personal details from loss or theft such as unauthorized access, disclosure, copying, use or modification.
- Access to your personal details is limited to those who specifically need it to conduct their responsibilities.
- We and our third party service providers take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from unauthorized access, disclosure, loss, misuse and alteration.
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- We respects the privacy of every individual who visits our website. We do not sell or release your personal information to third parties for the marketing purpose or for any other reason.
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Order Processing and Delivery Policy
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- All prices exclude the delivery fee except otherwise stated.
- We will process the order once the payment is successfully transacted.
- Please ensure that the recipient details are accurate, inaccurate or incomplete information may result in delay or unsuccessful delivery.
**Recipient of the Delivery : kindly provide full name of the recipient in order for us to ensure that we are delivering to the right address and recipient
- We will not be held for any undelivered products(s) due to:
- Recipient are not at the delivery address when the time of delivery
- Provide wrong address
- Unable contact recipient when the time of delivery
- Please let us know if your personal information which we hold about you needs to be corrected or updated.
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Return and Refund Policy
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| The returned goods/products must be attached together with its original receipt and the goods/products shall be in good condition and order. Packaging or labelling shall also be in original state as per original shipping container received. If the goods/products has been used, tampered or damaged by the customer, there will not be any refund.We will not be responsible if your shipment of goods/products are lost during the return transit. Once we have inspected, checked and confirmed the returned goods/products, customers will received their refund within 3 to 5 working days. |
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| Note: Please be informed that there are goods/products that are strictly not returnable & refundable, due to its product content, usage guidelines, shelf life, expiry time, storage condition and other related characteristics. Each good/product may vary accordingly. At Hardware Online, we take this great measure to ensure the highest quality of goods/products to all customers. |
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| Please contact us for the return of your goods. |
| Please contact us at support@ewarehouse.my or +601123803700 for more information. |
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