FAQs
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Q. How do purchase my order on the site?
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| A. www.hardwaresupply.com.my offers various kind of Payment Methods as shown in "Q. What are the payment methods avilable?" |
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Q. What are the payment methods available?
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| A. www.hardwaresupply.com.my offers various kind of Payment Methods as shown below:- |
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| 1. Credit Card/ Debit Card |
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- via eGHL Online Payment Gateway
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| After you made the payment, please send us the payment details of : |
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- Bank Name :
- Banking Date :
- Banking Time :
- Banking Reference No :
- Total ammount you have paid :
- Your Invoice No :
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| You may scan and email us the above information to: maxwellchung@jayacemerlang.net or fax it to us at +6011-2380 3700 |
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| Note: Your purchased products will not be delivered until we have acknowledged the payment confirmation. If you require any other payment method please kindly contact us to discuss. |
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Q. I forgot my Password for my account.
What should I do to retrieve it?
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Click on “Lost Password?” and fill your email that used to register the account in the box. |
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Click Submit. |
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A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account. |
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Q. Can I cancel an existing order that have been made?
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| Yes, only if the order is still on pending status. |
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- Please email our online support team at maxwellchung@jayacemerlang.net with the message title “Request to cancel order” for order cancellation.
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- Orders that are in shipping or shipped will not be cancelled.
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Q. What is the product's transaction currency?
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| All products transaction currency will be done in Ringgit Malaysia (MYR). |
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Q. Are the prices published Tax inclusive or exclusive?
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| Our displayed prices are Tax inclusive. |
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Q. How long does the delivery usually takes?
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| Delivery usually will takes about 2 to 4 working days out from our premises but it depends on stock level. |
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| Do not worry about it. Please kindly email us at maxwellchung@jayacemerlang.net or call us at +6011-2380 3700, and our online support team will be more than happy to assist you. |
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