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Mobile :: Subpage :: Masthead

FAQs
 

Q. How do purchase my order on the site?

    
A. www.hardwaresupply.com.my offers various kind of Payment Methods as shown in "Q. What are the payment methods avilable?"
 
 

Q. What are the payment methods available?

    
A. www.hardwaresupply.com.my offers various kind of Payment Methods as shown below:-
 
1. Credit Card/ Debit Card
  • via eGHL Online Payment Gateway
After you made the payment, please send us the payment details of :
  • Bank Name :
  • Banking Date :
  • Banking Time :
  • Banking Reference No :
  • Total ammount you have paid :
  • Your Invoice No :
You may scan and email us the above information to: maxwellchung@jayacemerlang.net or whatsapp it to us at +6011-2380 3700
Note: Your purchased products will not be delivered until we have acknowledged the payment confirmation. If you require any other payment method please kindly contact us to discuss.
 
 

Q. I forgot my Password for my account.What should I do to retrieve it?

    
1. Click on “Lost Password?” and fill your email that used to register the account in the box.
 
2. Click Submit.
 
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
 
 

Q. Can I cancel an existing order that have been made?

    
Yes, only if the order is still on pending status.
 
  • Orders that are in shipping or shipped will not be cancelled.
 
 

Q. What is the product's transaction currency?

    
All products transaction currency will be done in Ringgit Malaysia (MYR).
 
 

Q. Are the prices published Tax inclusive or exclusive?

    
Our displayed prices are Tax inclusive.
 
 

Q. How long does the delivery usually takes?

    
Delivery usually will takes about 2 to 4 working days out from our premises but it depends on stock level.
 
 

Q. I still have doubts!

    
Do not worry about it. Please kindly email us at maxwellchung@jayacemerlang.net or call us at +6011-2380 3700, and our online support team will be more than happy to assist you.
 
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